Request versus confirmed appointment
Submitting a preferred time is only an inquiry. An appointment is confirmed after LL ROYAL SHINE accepts the proposed date, location, access arrangements and work scope.
Property and access details
Customers should disclose approximate property size, areas to be cleaned, parking or building rules, stairs or elevators, pets, water and electricity availability, and known hazards that could affect safe performance.
Arrival coordination
Access instructions and a reasonable arrival window should be established privately. Do not enter door codes or alarm credentials in a public website form.
Changes to an appointment
Customers and the business should communicate scheduling changes promptly. Any cancellation deadline or fee must be provided and expressly agreed before it applies.
Service completion
The parties should refer to their agreed checklist when reviewing the service and raise concerns as soon as reasonably possible.
Questions about these policies?
Call 347-746-4397 to discuss a concern, your service agreement or accessibility needs. These pages are informational and should be reviewed and approved by the business and qualified New York/New Jersey counsel before final publication.