CUSTOMER CARE & TRANSPARENCY

Property Care & Damage Reporting

Mutual expectations for safe access, delicate surfaces and reporting concerns.

Our website policies explain our approach and what to clarify before service. Any specific booking, cancellation, deposit or price term must be separately disclosed and agreed; applicable customer rights always take priority.

Care of the property

Customers should identify fragile belongings, damaged materials, delicate finishes, unsafe electrical fixtures, loose objects and manufacturer-specific cleaning restrictions before work begins.

Before service

Secure valuables, prescriptions, private documents and personal information. Discuss pet management, room restrictions and surface-specific instructions in a private conversation.

If an incident occurs

Both sides should document the condition and relevant details promptly, avoid further damage and communicate in good faith. Photographs should respect occupants’ privacy.

How concerns are reviewed

Potential responsibility and remedies depend on the facts, any applicable insurance, the agreed work scope and law. The business does not automatically disclaim responsibility for its own negligence or misconduct.

Unusual conditions

Mold remediation, bodily fluids, pest treatment, chemical hazards, high-risk lifting and other specialty hazards should be handled by appropriately qualified providers.

Questions about these policies?

Call 347-746-4397 to discuss a concern, your service agreement or accessibility needs. These pages are informational and should be reviewed and approved by the business and qualified New York/New Jersey counsel before final publication.